At the same time, the government settled a municipal con lawsuit up against Flagstar Bank inside the 2012 having defectively giving mortgage loans having bodies insurance coverage. Flagstar was bought to spend a beneficial $132.8 mil penalty also to reform their providers techniques. A couple of years after, the consumer Monetary Cover Bureau grabbed step against Flagstar Lender having illegally blocking borrowers’ tries to prevent foreclosure. The new CFPB purchased Flagstar to spend $twenty seven.5 million so you’re able to influenced people and you can spend a beneficial $ten mil okay. A Flagstar member shared next effect inside the a created report: We bring buyers issues very positively, that’s the reason i’ve a rigorous, enterprise-wider system in place to deal with consumer points. The program is created with the responsibility, have an obvious procedure to have escalation, and requires responses within this certain due dates. Читать далее →